Guidance for reaching support Inquiries enrolled via the Sign Up flow Typical response windows listed

Connect with Flex Global

Discover a single, unified path for reaching support: the Sign Up onboarding journey. Messages stay tied to your onboarding context, ensuring precise routing to the right team.

Contact via the Sign Up journey

Flex Global channels inquiries through the same onboarding path used to create an account. If you need guidance on access, features, or site usage, start the Sign Up process and follow the steps to submit your inquiry as part of that flow.

Begin Sign Up

Visit the Sign Up page and initiate the registration flow.

Include your inquiry

Enter your question in the message area during onboarding steps.

Submit

Finish the flow and send your message. Your inquiry will enter the review queue.

Reply timelines and availability

Messages submitted through Sign Up are handled in arrival order. Timelines may vary with volume and regional holidays.

Typical response window

Most inquiries receive an initial acknowledgment within 1–2 business days.

Operating hours

Reviews run weekday business hours, excluding public holidays.

Priority handling

Clear context (page, device, concise description) can accelerate processing.